Refund policy

Returns & Refunds

At Vector Edge, every order is custom-produced to your specification. Please read this policy carefully before ordering.

Custom & Personalised Orders

Because our products are made to order — including vehicle graphics, signs, decals, stickers, and workwear — we are unable to offer refunds or exchanges on custom-produced items simply because you have changed your mind. This is in line with your rights under the Consumer Contracts Regulations 2013, which excludes personalised or custom goods.

Faulty or Incorrect Items

If your order arrives damaged, defective, or materially different from what was approved, we will make it right. Please contact us within 14 days of receiving your order:

Please include your order number, a description of the issue, and clear photographs. We will assess the matter and offer a replacement, reprint, or refund at our discretion.

Artwork & Approval

All custom artwork is sent for customer approval before production begins. Once you have approved the design proof, we accept no responsibility for errors in colour, spelling, or layout that were present in the approved proof. Please check all proofs carefully before approving.

Colour Variation

Colours may vary slightly between screen previews and printed output due to differences in screen calibration and print processes. This does not constitute a fault.

Pre-Made & Off-the-Shelf Products

For standard, non-customised products, you have the right to return items within 14 days of receipt in their original, unused condition. Please contact us before returning any item.

Refund Processing

Approved refunds are processed within 5–10 working days to the original payment method.

Contact Us

Questions about returns or a specific order? Reach us at support@vectoredge.co.uk or 07459 100361.